Up

Return, Exchange & Cancellation

  • Cancellation
Request made within 24 hours after order was placed FULL refund
Request made after 24 hours after order was placed (for made upon order, e.g costumes)  Not allowed
Request made after 24 hours after order was placed (for non made upon order)  90% refund + shipping
Request made after shipped Please see Return policy below

 

  • Exchange 
  1. Exchange is applicable when you received defective items, and we will  send you replacement.
  2. Exchange is not applicable if the wrong size is selected by the customer.

 

  • Return
  1. Made upon order - Return is not applicable due hygiene purpose & products are tailored made.

  2. Others - The items can be returned at buyer's cost and 90% refund will be granted if approved, exclude shipping fee. Returned item must be in original/ unused/ unopened/ sealed condition.